![]() ![]() Refunds will be issued using your original payment method Online purchase returns Proof of Purchase such as your original Mr Toys register receipt must be presented Mr Toys reserves the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect. Mr Toys may elect to return the product to the manufacturer's repair agent to determine the nature of the problem. Where a failure does not amount to a major failure, Mr Toys is entitled to choose between providing you with a repair, replacement or other suitable remedy. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Once received back, only the price of the item will be refunded. Online Returns for Change of mind or Satisfaction Guarantee will need to be sent back to Mr Toys Toyworld Online at the customer's cost. Item was not purchased in multiple or commercial quantities.Ĭhange of Mind and Satisfaction Guarantee excludes Gift Cards and Trading Cards. Item is unopened, unused and in its original condition including all instruction manuals and all accessories. You produce your original Mr Toys register receipt at the time you return the item. If you wish to return an item because you have changed your mind about your purchase or are not satisfied with your item within 30 days, Mr Toys will offer you an exchange, refund or instore credit provided that: If you need any more information about return policy please contact us.Change of Mind and Satisfaction Guarantee Returns If you do receive a damaged item, please do not dispose of this without prior written confirmation from us as we may require it returned (at our expense). Please note that we will only cover the cost of standard shipping for this. If we deliver an item in error or a damaged item, we will cover the cost of returning this to us if required. We aim to process returns within 3 working days of receiving the item back. (This does not affect your statutory rights) If items are received back damaged, or missing items we are entitled to make a charge to cover the cost of this, and thus this may affect the amount credited to you. ![]() Goods must be returned in their original, sealed packaging and re-saleable. Please ensure that you keep a copy of your proof of postage, as we can't be held responsible for goods that have either been damaged or lost in transit. You will be responsible for the cost of returning the goods unless we delivered an incorrect item or the item is faulty. You then have a further 7 days to physically return the products. uk accepts returns on all orders, as long as you notify us within 30 days of receipt that you're wanting to return your order. If you would like to return your order, please contact us via email OR Live chat OR Phone prior to sending your parcel back. Orders worth over €150 will be taxed at the border and may possibly incur a customs handling fee in the receiving country, these charges will vary from country to country. Orders valued under €150 won’t be subject to VAT or duties as part of an agreed scheme between the UK and the EU. International Delivery: (Import duty fees may be applicable in some countries)Įxpress Delivery : 2-3 working days EU CUSTOMERS PLEASE NOTE: Delivery should normally take 1-2 working days. ![]() You will be given an estimated delivery date at the basket page.Įxpress delivery is available for £4.99. Delivery should normally take 3-4 working days depending on the time you place your order. Please note: Orders placed just before or during any UK Public Holidays may experience longer shipping times.īooghe offers Free UK standard shipping on orders £20 and over. Orders placed on Friday (after 1:00pm) or anytime Saturday and Sunday will be dispatched on Monday. Orders after this threshold will be dispatched the next working day. Orders are usually dispatched the same day when placed before 1:00pm Mon-Fri.
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